Privacy Policy

Last Updated: 15 June 2023

TechSilver ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.techsilver.co.uk) or use our services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Subscribe to our newsletter
• Register for a service
• Participate in surveys or feedback forms

The personal information we collect may include:

• Name
• Email address
• Phone number
• Postal address
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages you visit on our website
• Time and date of your visit
• Time spent on pages
• Referral sources

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process and fulfill your requests
• Send you administrative information, such as updates to our terms, conditions, and policies
• Send you marketing and promotional communications (with your consent where required by law)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, prevent, and address technical issues
• Protect against harm to the rights, property, or safety of TechSilver, our users, or the public as required or permitted by law

3. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. We process your personal data on the following legal bases:

• Consent: We process your personal data based on your consent, such as when you subscribe to our newsletter or agree to cookies on our website.
• Contractual Necessity: We process your personal data to fulfill our contractual obligations to you, such as when you purchase a service from us.
• Legitimate Interests: We process your personal data when it is in our legitimate interests to do so and when these interests are not overridden by your data protection rights, such as improving our services and preventing fraud.
• Legal Obligation: We process your personal data to comply with legal obligations, such as keeping records for tax purposes.

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 With Your Consent

We may share your information with your consent or as otherwise disclosed at the time of data collection or sharing.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When we no longer need to retain your personal information, we will securely delete or anonymize it. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process about you. These measures take into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Under UK data protection laws, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you, in certain circumstances.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. Please note that these rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

8. International Data Transfers

We are based in the United Kingdom and primarily process and store your information within the UK. However, some of our service providers may be located outside the UK, which means your personal information may be transferred, stored, and processed outside the UK.

If we transfer your personal information outside the UK, we will ensure that appropriate safeguards are in place to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by the UK Information Commissioner's Office or other lawful transfer mechanisms.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TechSilver
123 Tech Lane
London, EC1V 7BH
United Kingdom

Email: [email protected]
Phone: +44 (0) 20 7123 4567

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator. For more information, visit the ICO website.